Our Terms and Policies

Website Terms of Use 
& Privacy Policy

1. Website - Terms of Use

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SKYEFARI’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘SKYEFARI’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1.1 - The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.2 - Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.3 - This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.4 - All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.5 - Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.6 - From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.7 - Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2. Privacy Policy

 

What is this Privacy Policy for?

2.1 - This privacy policy is for this website www.skyefari.com and www.skyefari.co.uk and served by SKYEFARI and governs the privacy of its users who choose to use it.

2.2 - The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

 

The Website

2.3 - This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

2.4 - This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

2.5 - Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

2.6 - This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can read Google’s privacy policy here for further information -

http://www.google.com/privacy.html

2.7 - Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

2.8 - Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

2.9 - This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Adverts and Sponsored Links

2.11 - This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

2.12 - Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Resources & Further Information: -

2.10 - Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites) The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Cancellation Policy

If you want to cancel your booking, or part of it, you should contact us as soon as possible. Cancellation may not be possible depending on the type of your booking and timing of your request and any cancellation is at our discretion.

This cancellation policy does not affect any of your statutory rights as a consumer.

Where cancellation is acceptable, how much it costs to cancel your booking, varies depending on how much time there is before you're due to travel.

Our standard cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements.

Please refer to these details of our cancellation charges when you book and check your insurance policy to see if you'd be covered for the cost of any cancellation charges.

Our standard cancellation charges are set out below:

  • 70 days or more before travel: Loss of full deposit

  • 69 - 63 days before travel: 30% of total booking price

  • 62 - 49 days before travel: 50% of total booking price

  • 48 - 29 days before travel: 70% of total booking price

  • 28 - 15 days before travel: 90% of total booking price

  • 14 - 0 days before travel: 100% of total booking price

 

Any refund shall be made less any platform, transaction and processing fees that have been incurred.

Please also see our Terms and Conditions of Sale for further details.

 
 

Terms & Conditions

These are our Terms & Conditions that cover booking a tour with SKYEFARI. Please note that by booking with us you are agreeing to these terms. 

1. SKYEFARI gives notice that all arrangements made by us are on the condition that we shall not be liable for any death, injury or damage, loss, delay or irregularity that may be caused by persons or conditions beyond our control. We accept no responsibility for any losses or additional expenses incurred due to delays or changes in air, road, rail, sea or other services, strikes, war, weather, Government or customs or police intervention or other such happenings amounting to Force Majeure. 

2. A reservation is not considered booked by us until the completed Booking Form and a deposit of 20% of the fee (or as otherwise agreed) has been received. Provisional bookings by phone or e-mail will be held for 2 days pending receipt of the required deposit. Upon receipt by us of your deposit we shall send you confirmation of your tour along with a note of the balance amount and when it is due. Every person making a booking on behalf of a passenger or group of passengers warrants and confirms that he/she has the authority of that passenger and that each such passenger agrees to be bound by these Terms and Conditions. We reserve the right to alter prices in accordance with any major changes in cost that may occur between the time of the booking and the time of departure. 

Covid-19 Update – In respect of the current pandemic, if it continues throughout this year (2022), we will refund you in full if the trip has to be cancelled due to Government guidelines. Should you decide to cancel your booking because of a disinclination to travel, it is with regret that no refund of monies will be made, and our normal cancellation charges will apply. We would therefore advise that you take out your own travel insurance to cover you for any other additional incidents. 

3. Any cancellation must be notified to us in writing by the person who made the booking. 

4. If, owing to circumstances beyond our control, we cannot provide the tour booked or a suitable and agreeable alternative, we will refund all money paid, in full, and the passenger shall have no further claim against us. 

5. Persons, whether an individual or booking the vehicle, are responsible for the whole of the fee he/she has undertaken to pay and must pay the outstanding balance at 8 weeks before the start of the tour, or immediately if booked after this period. If for any reason, the person cancels the booking, it may be possible for you to transfer your booking to another individual with our prior agreement. 

6. Any vehicle used by us holds a full Motor Insurance policy for bodily injury or accident to passengers on board. Our insurance does not cover passengers when they are away from the vehicle. We do not accept responsibility for loss of, or damage to, passengers’ personal belongings, property or valuables whilst onboard or in transit, so please check your own household insurance policy to make sure that you are adequately covered in this respect. 

7. No animals to be carried unless with prior permission.

8. No illegal drugs, weapons or other unlawful substances or goods or materials are permitted on board the vehicle and the passenger(s) shall free and release the vehicle owner / driver from any liabilities or responsibility arising out of any breach of this condition. Prescription and over-the-counter medicines are of course exempt from this.

9. In the unlikely event that you have a complaint please report it to us as soon as possible so that we may deal with it promptly and hopefully, to your satisfaction. Any legal action or proceedings arising out of or connected with this contract shall be governed by the Laws of Scotland. 

10. It is a fundamental booking condition that by taking part in this sort of tour that you understand there is an element of flexibility required. The itineraries stated on our website and literature are indicative only and not a guarantee that a particular route will be followed, or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. SKYEFARI and the driver/guide, reserve the right to vary the tour in any way we consider preferable due to adverse weather or any other conditions.

Ultimate decisions regarding the safety of the vehicle and its passengers rest with the driver/guide.